Sitel being one of the most dynamic business process outsourcing (BPO) companies in the Philippines faces numerous opportunities for growth and expansion. Along with these are operational threats as well, and areas of improvement in terms of more solid corporate reputation, more robust stakeholder engagement, and more effective internal and external communications. To address these, the agency actively provides crisis management resources such as issues monitoring and management, communications strategy development and stakeholder relations (media, public and government) in both local and national levels. Awards packaging consultancy has also produced Anvil, Quill, and Asia Pacific SteviesAwards for Sitelfor its various corporate communications, HR and CSR campaigns.